Salesforce Consultant - Senior Associate [ADV]
Core
Transform business processes for major players in Automotive, Industrial Manufacturing, Consumer Markets, Energy, Financial Services, Telco, and Media through Salesforce CRM implementation and digital transformation.
Role type
Senior Salesforce Consultant (Advisory)
Builds
Salesforce Sales and Service Cloud solutions, automated processes, and customer experience improvements for enterprise clients.
Domain
Professional Services / CRM / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Sales Cloud, Salesforce Service Cloud, CRM integrations (ecommerce, POS, DWH, legacy systems), Digital Marketing, Sales Automation, Customer Journey design, Process digitalization
Preferred skills
Experience with other CRM platforms (Zendesk, Pegasystems, SAP, Oracle, Microsoft Dynamics, sugarCRM)
Technologies
Salesforce, Zendesk, Pegasystems, SAP, Oracle, Microsoft Dynamics, sugarCRM
Responsibilities
Configure Salesforce consoles, design support request classification, build automated processes, create reports, integrate CRM with other systems, design customer journeys
Seniority
Senior Associate, hands-on IC