Senior Machine Learning Scientist
Core
Define new ML features, research algorithms, and rapidly prototype ML solutions for customer support agents.
Role type
Senior Machine Learning Scientist (Product-focused IC)
Builds
AI customer support agents (Fin) and ML-powered features for sales, service, and ecommerce.
Domain
Customer Support / AI / NLP / Deep Learning
Deliverable
production ML models | product features
Required skills
Applied machine learning, experimental design, statistical analysis, programming, scientific thinking
Preferred skills
PhD or research experience, NLP, Deep learning, Reinforcement learning, clustering, SQL, data visualization
Technologies
Transformer neural networks, unsupervised clustering, matplotlib, SQL
Responsibilities
Identify ML opportunities for customer value, frame product problems, conduct exploratory data analysis, research algorithms, perform offline evaluation, partner with engineers to ship prototypes, socialize learnings
Seniority
Senior, hands-on IC
