Principal Engineer
Core
Lead strategic initiatives and technical architecture for an AI customer agent platform, balancing hands-on development with team mentorship.
Role type
Principal Engineer (Strategic IC + Leadership)
Builds
AI-powered customer support agents and SaaS systems
Domain
AI / Customer Experience / SaaS
Deliverable
production ML models
Required skills
Distributed systems, high-level programming languages (Ruby/Python/Perl), technical architecture, strategic project execution, team mentorship, cross-functional collaboration
Preferred skills
SaaS product building experience, deep domain knowledge, proven impact on product and teams
Technologies
AI-powered developer tools, feature flagging systems
Responsibilities
Define and execute key strategic initiatives, contribute to technical architecture, provide project risk assessments, mentor engineers, collaborate with product and design teams, raise technical standards
Seniority
Principal, hands-on IC with leadership responsibilities
