Senior Systems Engineer
Core
Technical lead for the Workplace Technology stack, managing devices, identities, and access systems while building AI agents to automate IT support triage.
Role type
Senior Systems Engineer (Technical Lead)
Builds
AI agents for IT triage, automated identity/device lifecycle workflows, and managed workplace technology platforms.
Domain
Insurance / Workplace Technology / Identity & Access Management
Deliverable
production ML models
Required skills
macOS fleet management (Jamf Pro), Google Workspace administration, Cloudflare Zero Trust, Okta identity management, Terraform/Infrastructure as Code, Python/Bash scripting, ITSM tools (Freshservice/Jira/ServiceNow)
Preferred skills
LLM/agent framework development, security certifications, regulated industry experience (insurance/banking/healthcare), GRC tooling
Technologies
Jamf, Google Workspace, Cloudflare Zero Trust, Okta, Freshservice, Terraform, Git, Python, Bash, AWS IAM Identity Center
Responsibilities
Manage workplace platforms as code, design and build AI agents for level 1 triage, automate identity and device lifecycle, act as escalation point for complex issues, write documentation and runbooks, harden security posture with the Security team
Seniority
Senior, hands-on IC with mentorship responsibilities