Senior Customer Success Architect (AI)
Core
Lead time-boxed, co-built technical engagements to drive adoption of Atlassian's AI platform (Rovo) for enterprise customers, moving them from activation to measurable business value in production.
Role type
Senior Customer Success Architect (AI)
Builds
Custom Rovo agents, third-party integrations, and scalable AI adoption playbooks for enterprise clients.
Domain
Enterprise SaaS, AI/LLM, Knowledge Management
Deliverable
production ML models | product features
Required skills
AI platform expertise, Atlassian ecosystem mastery (Jira, Confluence, Rovo), prompt engineering, agentic workflows, third-party connector integration, enterprise workflow design, playbook creation, executive stakeholder management
Preferred skills
Experience with LLM-powered architectures, incident response automation, backlog management solutions
Technologies
Rovo, Jira, Confluence, Rovo Studio, Google Drive, SharePoint, Slack, GitHub
Responsibilities
Facilitate use case discovery workshops for high-impact AI opportunities; Co-build custom Rovo agents and configure third-party connectors; Guide customers from sandbox to production; Own engagement methodology and build/iterate playbooks; Maintain relationships with Rovo Product and Engineering; Collaborate with Account Teams on activation journeys
Seniority
Senior, hands-on IC
