Client Service Supervisor
Core
Ensure clients receive accurate and timely data and serve as the escalation point for complex client issues.
Role type
Senior IC client service supervisor (custody)
Builds
Data accuracy and client issue resolution for financial services clients
Domain
Financial services / Custody
Deliverable
client delivery
Required skills
Custody operations, client inquiry management, corporate actions, equity, fixed income, derivatives, internal system proficiency
Preferred skills
Prior client servicing experience, multitasking in deadline-oriented environments, verbal and written communication
Responsibilities
Field and respond to client inquiries and escalated issues, coordinate and follow up on client meetings and deliverables, work with internal Operations and Treasury teams to resolve inquiries, serve as key contact for external clients regarding daily servicing, develop internal relationships to aid issue resolution