Application Production Support Analyst I
Core
Monitor and handle BBH distributed and mainframe platforms, providing first and second-level support for system operations, infrastructure, and application issues.
Role type
Application Production Support Analyst
Builds
Maintains stability and availability of mainframe and distributed IT platforms for global business users.
Domain
Financial Services / IT Operations
Required skills
Mainframe and distributed software tools, Linux and Windows platform support, job scheduling concepts, incident management, data center facilities management, vendor maintenance coordination
Preferred skills
ITIL environment experience, mainframe/distributed scheduling expertise, Microsoft Office suite proficiency
Technologies
Mainframe, Linux, Windows, Distributed Scheduler
Responsibilities
Perform first-level support for various platforms, manage production activities and job scheduling, provide second-level phone support for incidents, manage incident tickets and documentation, perform data center facilities management, direct vendor maintenance activities
Seniority
Entry Level to Junior, hands-on IC