Advisory Senior Consultant – Operations Banking ambito Digital Channels
Core
Design and optimize digital processes for banking apps, internet banking, and conversational channels to improve operational efficiency and customer experience.
Role type
Senior Associate Management Consultant (Digital Channels)
Builds
Digital channel roadmaps, new services, functional documentation, and end-to-end process models for Italian banking groups.
Domain
Banking and Capital Markets / Digital Transformation
Deliverable
product features
Required skills
Analytical thinking, Excel, PowerPoint, data analysis, complex problem structuring, stakeholder coordination
Preferred skills
Digital channels experience, KPI monitoring, familiarity with chatbots/voicebots, knowledge of digital banking trends
Technologies
Excel, PowerPoint, Epic Software
Responsibilities
Analyze existing processes to identify inefficiencies and define improvements; Contribute to defining evolutionary roadmaps and new services; Analyze channel performance to estimate profitability and costs; Redefine operational models to increase efficiency and scalability; Manage project streams and coordinate activities; Support junior colleagues in team growth