Advisory Senior Consultant – Operations Banking ambito Digital Channels
Core
Design and optimize digital processes for banking apps, internet banking, and conversational channels to improve operational efficiency and customer experience.
Role type
Senior Associate Management Consultant (Operations Banking)
Builds
Digital channel roadmaps, new services, and functional documentation for major Italian banking groups.
Domain
Banking and Capital Markets / Digital Transformation
Required skills
Business process analysis, Data analytics, Problem structuring, Excel, PowerPoint, English fluency
Preferred skills
Digital channels project experience, KPI monitoring, Chatbot/Voicebot familiarity, Banking digital trends
Technologies
Excel, PowerPoint, Chatbots, Voicebots
Responsibilities
Analyze existing digital processes and define improvement solutions, Contribute to digital channel evolution roadmaps, Analyze channel performance and transformation impacts, Redefine end-to-end operational models, Manage project streams and coordinate stakeholders, Support junior colleagues and team growth
Seniority
Senior Associate, hands-on IC
