测试开发专家（智能客服LLM方向）-TikTok
Core
Lead quality assurance for TikTok's intelligent customer service platform, focusing on client and server-side quality systems, LLM evaluation, and safety for a global AI-driven support product.
Role type
Senior IC QA Engineer (LLM/AI)
Builds
Intelligent customer service platform (client and server components)
Domain
Consumer technology / AI / Large Language Models
Deliverable
production ML models
Required skills
Automated testing, Python, Golang, Java, LLM evaluation, LLM safety, Quality system design, Tool development, Problem localization
Preferred skills
IM service testing, Intelligent Bot testing, TO B business experience, AI test development
Technologies
Python, Golang, Java
Responsibilities
Design and maintain core quality systems for client and server modules; Build quality frameworks for LLMs including evaluation and safety; Investigate and resolve quality issues; Develop and maintain QA tools; Manage user feedback lifecycle to improve experience.