Customer Service Assistant
Core
Manage customer repairs, servicing, and admin duties for a home and lifestyle retail store.
Role type
Customer Service Assistant (Retail Operations)
Builds
Repair tracking, customer updates, and inventory delivery coordination
Domain
Retail / Home & Lifestyle
Deliverable
product features
Required skills
Customer service, high-volume administration, multi-tasking, communication, problem-solving, organization, prioritization, Australian Consumer Law familiarity
Responsibilities
Manage customer repairs and servicing, tag faulty products, liaise with service agents and suppliers, update service database, process invoices and claims, run weekly repair reports, advise customers on stock arrivals and organize deliveries, resolve customer complaints