Tier 3 Technical Support Engineer
Core
Resolve escalated technical issues, support customer onboarding and deployments, and document solutions for an AI-powered Anti-Money Laundering platform.
Role type
Tier 3 Technical Support Engineer
Builds
AI-driven AML solutions for fintech, banks, and regulatory bodies
Domain
Financial Technology / AI / AML
Deliverable
client delivery
Required skills
Linux SysAdmin, Networking, Kubernetes administration, SQL databases, Git/BitBucket, AI-driven support ecosystems, Incident resolution, Log analysis
Preferred skills
SQL databases, AI workflows, French language
Technologies
Linux, Kubernetes, AWS, Azure AKS, RedHat OCP, SQL, Git, BitBucket
Responsibilities
Resolve Tier 1 escalations, Engage directly with customers on technical issues, Support customers during onboarding and production phases, Document solutions and best practices, Participate in global On Call rotation
Seniority
Mid-level, hands-on IC
