Property Claims Specialist
Core
Manage a portfolio of property claims from notification through to settlement, making indemnity decisions and overseeing claim progression for professionals and businesses.
Role type
Property Claims Specialist
Builds
Insurance claims outcomes for customers
Domain
Insurance / General Insurance
Deliverable
client delivery
Required skills
Claims management, indemnity decision-making, reserve management, stakeholder management, complaint handling, process improvement
Preferred skills
ANZIIF qualifications, commercial property claims experience
Technologies
None stated
Responsibilities
Manage a portfolio of property claims from notification through to settlement; Develop and execute claim strategies that support positive customer outcomes; Make indemnity decisions, manage reserves and oversee claim progression; Work closely with customers, brokers, assessors, repairers and internal stakeholders; Manage complaints and complex customer conversations with professionalism and empathy; Identify opportunities to improve claims processes, service delivery and customer outcomes
Seniority
Mid-level specialist