Member Support Consultant | St Leonards (full-time)
Core
Drive membership growth and retention through proactive outreach, sales presentations, and personalized member engagement at a fitness club.
Role type
Member Support Consultant (Sales & Retention)
Builds
New member sign-ups, sales conversions, and member retention programs
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Sales presentation, community outreach, telephone lead generation, member retention, relationship building, problem-solving
Preferred skills
Goal-focused drive, team collaboration, customer focus
Technologies
None stated
Responsibilities
Proactively contribute to club sales budget using promotions and referrals; generate and convert high-quality sales leads via community outreach and referrals; achieve required number of lead contacts via telephone; provide sales presentations and tours to prospective members; create great member journeys via positive and personalized interactions; achieve successful outcomes to enquiries; open and close the club as per roster; actively involve in member retention programs; make regular service calls to new and existing members to recommend club-based products.
