Client Service Supervisor - ETF
Core
Manage day-to-day operations of the AP Services team, handling client queries, projects, and initiatives while serving as an escalation point for service issues.
Role type
Senior IC client service supervisor (ETF/Fund Accounting)
Builds
Client service operations and resolution for ETF clients and authorized participants
Domain
Financial services / ETFs / Fund Accounting
Deliverable
client delivery
Required skills
Fund accounting expertise, portfolio hedging knowledge, performance fees understanding, dilution levies knowledge, client relationship management, team leadership, performance management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Provide filtering and escalation for client and authorized participant requests; Establish contacts within client organizations and internal departments; Anticipate client needs to match BBH products; Build credibility and trust with clients; Coordinate and follow up on client meetings and deliverables; Lead and participate in inter-departmental committees; Manage performance issues and disciplinary process for employees; Complete and oversee annual performance review process
Seniority
Mid-Senior, hands-on IC