Technical Services Geologist
Core
Provide technical services, customer training, consulting, and operational support for advanced mining technology in underground environments.
Role type
Senior Technical Services Geologist (Mining Technology)
Builds
Adoption and successful use of advanced mining technology for mine-site teams
Domain
Mining industry + Geology/Geotechnical Engineering
Deliverable
client delivery
Required skills
underground mining experience, face mapping concepts, underground mapping/modeling software, customer relationship management, business case development, product testing, training material development
Preferred skills
Geology or Engineering degree, experience in Technical Services capacity
Technologies
underground mapping, modelling, and/or engineering software
Responsibilities
Work safely at underground mine sites and remote locations; Provide technical training and consulting to customers; Assess, document, troubleshoot, and resolve customer issues; Act as primary technical point of contact for assigned customers; Collaborate with regional teams to support business development; Identify expansion, upsell, and renewal opportunities; Gather feedback from mine sites to improve products and go-to-market approaches; Test new product releases and features; Develop training materials and best practices; Build cross-functional relationships with Product, Engineering, and Sales teams.
Seniority
Senior, hands-on IC with customer-facing responsibilities