Broker Support Administrator
Core
Manage outstanding insurance premiums and debtor accounts, monitor aged debt, and secure payment commitments for Capricorn Insurance Services.
Role type
Senior accounts administrator (collections)
Builds
Accurate debtor records and collection activity reports
Domain
Insurance / Financial services
Deliverable
dashboards & analysis
Required skills
Debtor collections, accounts receivable, credit control, high-volume customer communications, payment arrangement negotiation, invoice reconciliation, Microsoft Office (Outlook, Excel), problem-solving, conflict resolution
Preferred skills
Insurance industry experience, premium funding systems (Insight, OfficeTech, Sunrise, SCTP), Certificate III/IV in Business/Finance/Credit Management
Responsibilities
Monitor aged debt and provide weekly updates on 30/60/90-day debtors, contact Members by phone and email to secure payment commitments, negotiate and document payment arrangements, investigate billing discrepancies, assist with invoice reconciliation, process and monitor premium funding documentation, escalate aged or high-risk debtors
Seniority
Mid-level, hands-on IC