Product Expert - Clinical Operations
Core
Drive customer success for Veeva Clinical Operations products in Europe by acting as a product evangelist, building user communities, and serving as the voice of the customer to inform product decisions.
Role type
Senior Product Expert (Clinical Operations)
Builds
Veeva Clinical Operations product family enabling AI & Digital transformation, risk-based decision making, and regulatory compliance in life sciences.
Domain
Life Sciences / Clinical Trials / SaaS
Deliverable
product features
Required skills
Clinical Operations domain expertise, product management or consulting experience, customer stakeholder management, product roadmap communication, feedback analysis, AI concept articulation, cross-functional collaboration
Preferred skills
Veeva Clinical Operations product experience, fluency in another European language, video creation skills, Risk Management experience
Technologies
CTMS, eTMF, Study Start-up tools
Responsibilities
Build and foster engaged user communities; represent the product organization in customer meetings and industry events; capture and relay customer needs to the US-based Product Management team; provide product education and training; collaborate with field teams to drive best practices; provide cross-functional expertise to Sales, Services, and Support teams
Seniority
Senior, hands-on IC
