Front Office Supervisor (Full Time)
Core
Supervise day-to-day front office operations, lead the team, and ensure 5-star guest service delivery.
Role type
Front Office Supervisor
Builds
Front Office department operations and guest service experience
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, conflict resolution, multi-tasking, software proficiency (Microsoft Office, OPERA PMS), problem solving
Preferred skills
Training and onboarding experience, project management
Responsibilities
Oversee efficient running of the Front Office Department, drive departmental KPIs, resolve guest complaints and challenges, provide guidance and support training to employees
Seniority
Mid-level, hands-on IC
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