Senior Member Services Advocate (Remote)
Core
Provide inbound phone support for client inquiries regarding Health Spending Account, COBRA, Retiree, and Exchange enrollment and participation.
Role type
Senior Member Services Advocate (Inbound Support)
Builds
Client benefits programs and enrollment processes
Domain
Health Benefits / Insurance
Deliverable
client delivery
Required skills
Health Spending Account expertise, COBRA administration, Retiree benefits knowledge, Exchange program familiarity, inbound call handling, compliance processing, technology troubleshooting
Preferred skills
5+ years in health benefits domain, strong customer-centric mindset, adaptability to new technology
Technologies
SaaS platforms, enrollment systems
Responsibilities
Answer inbound calls regarding spending account enrollment and participation; assist with enrollment for Health Spending Account, COBRA, Retiree, or Exchange programs; document call details accurately; ensure compliance in all processing areas; take accountability for the entire process from receipt to resolution.
Seniority
Senior, hands-on IC