AsstMgr-Front Office
Core
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis to ensure efficient check-in/check-out processes and maximize departmental financial performance.
Role type
Assistant Front Office Manager
Builds
Front office operations for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision, day-to-day operations management, conflict resolution, guest relations, financial decision making, policy compliance, corrective action planning
Preferred skills
Leadership, team building, continuous improvement, hospitality skills
Responsibilities
Supervise and manage front office employees, handle guest complaints and disputes, implement customer recognition programs, monitor adherence to credit and front office policies, function as acting manager in the absence of the Front Office Manager
Seniority
Mid-level, hands-on management