Lancôme Counter Manager
Core
Lead a high-performing team to drive sales performance and deliver exceptional luxury skincare, makeup, and fragrance experiences at a Lancôme counter.
Role type
Counter Manager (Luxury Beauty Retail)
Builds
Skincare, makeup, and fragrance sales and client experiences
Domain
Luxury Beauty Retail
Deliverable
client delivery
Required skills
team leadership, sales target management, clienteling, inventory management, visual merchandising, rostering, performance coaching
Preferred skills
knowledge of Lancôme products, experience in luxury retail, ability to mentor staff
Responsibilities
Lead and inspire the team to achieve sales targets and service KPIs; Deliver personalised skincare, makeup, and fragrance consultations; Build strong client relationships through clienteling and follow-ups; Coach and develop team members on product knowledge and service delivery; Manage daily counter operations including rostering and reporting; Maintain stock levels and inventory accuracy; Ensure visual merchandising reflects the premium brand image; Collaborate with store management on marketing campaigns and events.