CCTV Network Support Technician
Core
Provide project management and operational support, technical troubleshooting, and maintenance for CCTV and video surveillance systems across customer environments.
Role type
CCTV Network Support Technician
Builds
Customer-facing video surveillance and network support projects
Domain
Security / Electrical / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network switch programming, IP camera programming, network cabling configuration, network settings verification, script creation, VDI operations, Analog/IP/Switch/Wireless/Routers/UPS/CCTV knowledge, Microsoft Office, Service Now, secureCRT
Preferred skills
Multi-site operations experience, voice/data/security field experience, electrical field experience
Technologies
hubs, switches, wireless devices, CCTV systems, UPS equipment, Service Now, secureCRT
Responsibilities
Work with Project Managers and Field Technicians to support customer-facing projects; Capture and track project data including technician check-in/out times and work completion; Follow project documentation to ensure accurate execution of support requirements; Provide technical service and troubleshooting support to field technicians via phone, chat, and email; Develop, implement, and improve processes to meet evolving project needs; Remotely configure and program network cabling and networking equipment; Oversee the installation, configuration, maintenance, and troubleshooting of network-connected hardware, software, and peripheral devices; Create and execute programs and scripts as needed to support operations and project requirements; Remotely configure and verify network settings, port configurations, and device connectivity; Adhere to all project-specific safety requirements and company safety standards.
Seniority
Individual Contributor
