Customer Sales Manager
Core
Lead the Sales & Service function at a luxury fashion store, driving sales performance, customer experience, and team development.
Role type
Senior retail store manager (sales & service)
Builds
Luxury fashion retail operations and customer experiences
Domain
Luxury fashion retail
Deliverable
product features
Required skills
sales leadership, team coaching, commercial strategy, workforce planning, customer relationship management, store operations
Preferred skills
experience in luxury or premium retail, succession planning, community engagement
Responsibilities
Lead and inspire the Sales & Service team to deliver exceptional customer experiences, Drive sales, conversion and commercial performance, Coach team members on client connection and product knowledge, Partner with the Store Director on sales strategy and business planning, Optimise floor coverage and workforce planning, Develop future leaders through coaching and succession planning