General Manager, Technology Operations
Core
Define and execute technology operations strategy for a national pet care network, overseeing infrastructure, service management, and site deployment for 7,000+ employees across 350+ locations.
Role type
General Manager, Technology Operations (Senior Leadership)
Builds
Enterprise infrastructure services, service desk operations, and site deployment capabilities for retail and clinical environments.
Domain
Retail and Healthcare Technology Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technology operations strategy, team leadership (onshore/offshore), vendor management, ITIL frameworks, Azure architecture, ServiceNow ITSM, predictive analytics, AIOps, retail technology operations, multi-site infrastructure management, business continuity planning
Preferred skills
Healthcare/clinical technology compliance, DevOps/SRE models, observability tools (SolarWinds, Splunk, Datadog), AI-powered monitoring
Technologies
Azure, Microsoft 365, ServiceNow, SolarWinds, Splunk, Datadog, POS systems
Responsibilities
Define and execute technology operations strategy aligned with business growth; champion zero-touch service transformation using AIOps and automation; build and coach a blended onshore/offshore operations team; manage complex vendor relationships including MSPs and offshore partners; lead operational transformation while solving infrastructure problems; ensure operational excellence across service desk, infrastructure, and deployment; deliver consistent support for retail and clinical sites; represent technology operations at executive forums and board meetings.
Seniority
Senior, hands-on IC with strategic leadership
