Client Engagement Officer
Core
Coordinate enquiries, referrals, intake, service matching, waitlists, service agreements, and onboarding for individuals and families within the disability and community services sector.
Role type
Client Engagement Officer (Intake & Service Coordination)
Builds
Coordinated pathways from first enquiry to service commencement for NDIS participants
Domain
Disability services / Community services / NDIS
Deliverable
client delivery
Required skills
Client engagement, intake coordination, service matching, NDIS knowledge, relationship building, communication, organisation, judgement
Preferred skills
Experience in disability or human services, marketing support, community engagement
Responsibilities
Coordinate enquiries and referrals, manage waitlists and service agreements, onboard new participants, build referral relationships, support targeted marketing and community engagement activities, proactively follow up suitable enquiries
Seniority
Mid-level, hands-on IC
