Front Office Supervisor
Core
Lead the front office team to deliver exceptional guest experiences, manage arrivals/departures, and resolve guest complaints at a resort.
Role type
Front Office Supervisor
Builds
Guest check-in/check-out processes and daily front office operations
Domain
Hospitality / Hotel & Resort
Deliverable
client delivery
Required skills
Team leadership, Guest service management, Complaint resolution, Shift scheduling, Operational oversight
Preferred skills
Prior supervisory experience, Hospitality industry background, Customer service excellence, Time management, Professional presentation
Technologies
None stated
Responsibilities
Lead and support the team in delivering exceptional guest experiences, Serve as a role model to motivate the team, Oversee completion of daily tasks, Manage guest arrivals and departures, Address and resolve guest complaints
Seniority
Mid-level, hands-on supervisor