Service Manager - HVAC
Core
Lead the day-to-day service operation of a commercial HVAC business, managing scheduling, dispatch, technician teams, client relationships, and financial performance.
Role type
Senior Service Manager (HVAC/Field Services)
Builds
Commercial HVAC service delivery (PPM, reactive, installation) and AFSS compliance
Domain
Commercial HVAC, Fire Safety Systems, Field Services
Required skills
Service department restructuring, team leadership, client relationship management, field service management software (AroFlo), job costing and margin analysis, project management, subcontractor coordination, WHS compliance
Preferred skills
HVAC trade qualification, AFSS compliance management, HRIS platform experience (Employment Hero), installation project management
Technologies
AroFlo, Employment Hero, Microsoft Teams
Responsibilities
Oversee job scheduling, dispatch, and service delivery; lead team leaders and service coordinators; manage key client relationships and escalations; ensure data integrity and workflow compliance in AroFlo; monitor job costing, margins, and labour efficiency; oversee AFSS obligations and fire safety compliance; scope and manage installation/project jobs; provide weekly operational reporting to the Director.
Seniority
Senior, hands-on IC