Managed Services Technical Lead
Core
Provide senior technical leadership across the customer lifecycle for ICT services, connecting customers, technical teams, and account management to drive reliable and secure services.
Role type
Senior Managed Services Technical Lead
Builds
Reliable, secure, and continually improving ICT services for enterprise and government customers
Domain
ICT Services / Managed Services / Telecommunications
Required skills
Incident management, risk management, customer onboarding, vulnerability management, stakeholder management, team coaching, ITIL-aligned problem management, networking, security, cloud, infrastructure
Preferred skills
ITIL certification, Fortinet certification, Cisco Meraki certification, cloud certifications
Technologies
Fortinet, Cisco Meraki, cloud platforms, networking equipment, security tools
Responsibilities
Lead Priority 1 incidents and technical escalations, coordinate post-incident reviews, lead technical onboarding and hypercare, coordinate vulnerability and patching activities, review customer environments and risks, partner with sales on service reviews, drive continual service improvement
Seniority
Senior, hands-on IC with leadership responsibilities
