Managed Services Lead, Community & Player Operations
Core
Lead end-to-end player operations and community engagement for multiple game studios, managing playtests, Discord communities, moderation, and creator programs.
Role type
Managed Services Lead, Community & Player Operations
Builds
Managed services offering for game studios including playtest delivery, community management, and creator programs
Domain
Gaming industry, player operations, community management
Required skills
Playtest management, Discord community management, moderation policy development, player recruitment, data analysis, crisis communication, service package design
Preferred skills
Agency/consulting experience, player acquisition, creator program development, game studio network
Technologies
Discord, FirstLook
Responsibilities
Lead end-to-end player operations for multiple game studios, Develop and schedule effective player communications, Analyze playtest data and community sentiment, Coordinate player recruitment initiatives, Establish and manage Discord communities, Develop moderation policies and train moderation teams, Support studios in launching and managing creator programs
Seniority
Mid-Senior, hands-on IC