Claims Advisor
Core
Support injured workers through the middle stages of their workers' compensation claim and recovery journey, managing high-volume interactions across phone and digital channels.
Role type
Claims Advisor (Workers Compensation)
Builds
Claims outcomes and recovery progress for injured workers
Domain
Insurance / Workers Compensation / Personal Injury
Deliverable
client delivery
Required skills
Workers' compensation claims experience, allied health knowledge, medical reception experience, workplace health and safety knowledge, high-volume case management, empathetic communication, sound judgement, problem-solving
Preferred skills
Experience in personal injury claims, ability to manage difficult conversations, collaborative mindset
Responsibilities
Supporting customers through their Workers Compensation claim and recovery journey, Managing a high volume of customer interactions across phone and digital channels, Building strong relationships with injured workers, employers, treatment providers, and other stakeholders, Providing clear guidance and education about the claims process, Making timely decisions to progress claims, Identifying barriers to recovery and working with stakeholders, Maintaining accurate records and ensuring compliance
