Senior Business Analyst
Core
Support a customer experience transformation initiative by mapping current-state processes, designing future-state solutions, and bridging business requirements with technology.
Role type
Senior Business Analyst (Customer Experience & Process Transformation)
Builds
Future-state process designs and practical solutions for customer and operational outcomes
Domain
Financial Services / Banking
Required skills
Process mapping, future-state design, stakeholder management, workshop facilitation, requirements translation, operational process improvement, automation initiatives, change management
Preferred skills
Lean Six Sigma, BPMN, banking/financial services experience
Technologies
BPMN
Responsibilities
Map and analyse current-state processes and customer journeys; Design future-state processes and identify opportunities for improvement; Facilitate workshops with business, technology and operational stakeholders; Gather, analyse and translate business requirements into practical solutions; Identify process gaps, inefficiencies and opportunities for simplification; Support technology-enabled process improvement and automation initiatives; Develop clear process documentation, requirements and supporting artefacts; Work across multidisciplinary teams to support the delivery and embedding of change.