Membership Manager | Balaclava
Core
Lead a sales team of Member Support Consultants to drive club growth, member acquisition, and retention while setting the standard for exceptional front-desk service.
Role type
Team Lead / Membership Manager
Builds
Membership sales, member retention, and front-desk operations
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Sales leadership, team coaching, customer retention strategies, KPI management, recruitment and onboarding, business reporting
Preferred skills
Experience in fitness industry, First Aid and CPR certification
Technologies
Business systems and reporting tools
Responsibilities
Coach and develop the Member Support Consultant team to hit sales and retention targets; Drive member growth through acquisition and retention strategies; Oversee front desk operations and service standards; Monitor team performance and provide training; Support recruitment and onboarding of consultants; Collaborate with regional leaders on growth initiatives
Seniority
Mid-level, hands-on IC with team leadership