Director, Scams Prevention Framework Legal
Core
Develop and implement the scams decision-making function to ensure fair, consistent, and timely decisions for complex scams complaints between consumers and financial, telecommunications, and digital platform firms.
Role type
Board-appointed Director (Legal & Dispute Resolution)
Builds
Australia's single External Dispute Resolution (EDR) scheme under the Scams Prevention Framework (SPF)
Domain
Consumer protection, financial regulation, and digital platform liability
Required skills
Distinguished legal credentials, extensive expertise in consumer law, executive-level judgment, strategic thinking, analytical acumen, influential communication, negotiation skills, visionary leadership, deep knowledge of product law and regulation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Shape AFCA's technical dispute resolution policy, guide and influence industry practice, develop and communicate AFCA's approach to prevent future disputes, engage at a senior executive level with consumers, trustees, insurers, peak body associations, regulators, government, and other stakeholders
Seniority
Director, Board-appointed, ultimate decision accountability