Head of Advice
Core
Strategic leadership of Mercer Super's advice proposition, strategy, and delivery to ensure alignment with organizational goals and member value.
Role type
Senior IC Head of Advice (Strategy & Operations)
Builds
Advice strategy, intrafund advice provision, adviser service experience, and member outcomes.
Domain
Superannuation / Financial Advice
Deliverable
product features
Required skills
Advice strategy development, team management, supplier relationship management, risk and control framework design, regulatory compliance (RG146), stakeholder management, project delivery
Preferred skills
Retail advice market knowledge, cross-functional project delivery, commercial and analytical acumen
Technologies
None stated
Responsibilities
Lead development and annual review of advice strategy; oversee and optimize intrafund advice provision and adviser service experience; drive initiatives for member confidence, retention, and growth; manage supplier relationships, service levels, reporting, risks, and controls; monitor metrics relating to advice initiatives and member outcomes; ensure risk and control frameworks comply with regulations; oversee projects related to advice strategy, regulatory, product, or experience changes; represent Mercer Super at external conferences and events.
Seniority
Senior, hands-on IC with strategic oversight