Senior Associate Consultant
Core
Senior Network Technical Specialist managing 24/7 NOC operations, incident lifecycle, and complex customer escalations for enterprise clients.
Role type
Senior IC Network Operations Engineer (NOC)
Builds
Production network stability and service continuity for enterprise customers
Domain
Telecommunications / Enterprise Networking
Required skills
Routing, Switching, SD-WAN, Network Security, Infrastructure management, ITSM/ITIL frameworks, Enterprise monitoring tools, Ticketing systems, SLA management, Vendor coordination (Cisco, Juniper, Palo Alto, etc.)
Preferred skills
Network Automation (Python, Ansible), Cloud networking (AWS, Azure, GCP), Telco/ISP experience, Government sector experience, CCNP/JNCIP certifications
Technologies
Cisco, Juniper, Palo Alto, Meraki, VMware, Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, Merge, Python, Ansible, AWS, Azure, GCP
Responsibilities
Own full lifecycle of incidents, service requests, problems, and changes; Serve as primary escalation point for complex customer issues; Act as trusted Technical SME for enterprise customers; Deliver proactive and reactive network support; Manage BAU and Non-BAU tasks; Represent team in Change Advisory Board (CAB) meetings; Coordinate with third-party vendors; Provide technical mentorship to junior engineers; Assess customer IT environments and recommend enhancements; Develop strategies to enhance network performance and resilience; Produce and maintain technical documentation.
Seniority
Senior, hands-on IC
