Senior Service Designer - Embedded Finance
Core
Design and deliver financial experiences for mid-sized businesses in Australia and New Zealand, focusing on payments, money movement, and financial workflows while integrating AI.
Role type
Senior Service Designer (Finance Product)
Builds
End-to-end financial experiences, onboarding flows, and AI-enhanced workflows for B2B customers.
Domain
Fintech / Embedded Finance / B2B SaaS
Deliverable
production ML models | product features
Required skills
Service Design, Product Design, Experience Design, Customer Research, Journey Mapping, Service Blueprinting, AI Product Integration, B2B Ecosystem Design, Commercial Acumen
Preferred skills
Designing regulated transactional domains, Facilitation, Stakeholder Management
Technologies
AI tools for financial workflows
Responsibilities
Shape the Finance squad roadmap, lead qualitative research to uncover customer needs, create journey maps and service blueprints, design onboarding and value-driving experiences, facilitate cross-functional collaboration, identify AI-driven opportunities, contribute to design community standards.
