Team Leader - On Road Home Assessor - Vic
Core
Lead a team of six On Road Home Assessors in the field, supporting them in managing property assessments, validating costs, and ensuring accurate Scopes of Works for residential building repairs.
Role type
Team Leader (On Road Home Assessor)
Builds
Residential building repair assessments and claims management
Domain
Insurance / Home Assessing / Building
Required skills
Leadership, mentoring, performance management, estimating, scoping, cost validation, claims management, stakeholder management, process improvement
Preferred skills
Insurance industry experience, experience in building or trade-related environments
Technologies
None stated
Responsibilities
Leading, coaching, and mentoring a team of On Road Home Assessors; Driving high standards across scoping accuracy, cost validation, and claims management; Managing escalated claims and complex customer matters; Monitoring team performance, KPIs, and operational outcomes; Supporting process improvement initiatives across the Home Claims function; Building strong relationships with internal stakeholders, suppliers, and repair networks; Providing ongoing training, feedback, and capability development across the team; Contributing to workforce planning and operational improvements