Residential Advisor/ Customer Service Coordinator - Lincoln House
Core
Mentor residents, run community events, and manage welfare and conflict resolution in a student housing building.
Role type
Residential Advisor / Customer Service Coordinator
Builds
Residential life programs and community engagement activities
Domain
Student housing / Residential services
Deliverable
physical/clinical work
Required skills
leadership, empathy, problem-solving, conflict resolution, emergency response, administrative tasks, cross-cultural communication
Preferred skills
tertiary study experience, prior residence at the specific building, flexibility for weekends and breaks
Responsibilities
Act as a mentor and point of contact for residents; run events and activities; provide welfare advice and report concerns; assist with grievance and conflict resolution; operate reception and complete admin tasks; monitor smoking and report offenders; respond to emergencies and call emergency services.
Seniority
Entry-level, on-site staff