Technology Resilience and Availability Manager
Core
Design, develop, and operationalize an end-to-end Technology Portfolio Business Continuity capability to ensure recovery from disruptions to technology services supporting client and frontline operations.
Role type
Technology Resilience and Availability Manager (Business Continuity)
Builds
End-to-end Technology Portfolio Business Continuity capability (plans, exercises, assurance)
Domain
Non-profit / Social Services / IT Operations
Required skills
Business continuity planning, Business Impact Analysis (BIA), crisis management, vendor management, third-party risk management, change management, stakeholder engagement, training and induction, reporting to executives and auditors
Preferred skills
Automation and AI-assisted tooling for continuity, integration of BC/DR/IR/Crisis Management frameworks
Technologies
ServiceNow, Microsoft, 8x8, AlayaCare, Workday, ISO 22301:2019, NIST CSF 2.0
Responsibilities
Develop lifecycle of Technology Portfolio BCP and supporting BIAs aligned to ISO 22301:2019 and NIST CSF 2.0; Design and deliver annual exercise program including recovery exercises for Tier 1 systems and tabletop scenarios; Maintain updated BCP/BIAs reflecting current ownership and dependencies; Lead third-party BCP assurance across critical vendors; Provide assurance evidence and reporting to IT Execs and auditors; Build resilience capability through training, induction, and exercise debriefs
Seniority
Mid-Senior, hands-on IC
