Privacy & Dispute Resolution Analyst
Core
Manage privacy requests and external dispute resolution complaints for Zip's Australian and New Zealand customers, ensuring fair outcomes and regulatory compliance.
Role type
Privacy & Dispute Resolution Analyst
Builds
Fair customer outcomes and compliant dispute resolution processes
Domain
Financial services (credit/digital payments) and regulatory compliance
Deliverable
client delivery
Required skills
Privacy law knowledge, external dispute resolution framework experience, data analysis, stakeholder collaboration, risk management, process improvement
Preferred skills
AI tool adoption, training development, automation
Technologies
Customer service and administrative systems
Responsibilities
Manage privacy request inboxes and external dispute resolution complaints; prepare submissions to dispute bodies; coordinate EDR workflows; analyze complaint data for trends; partner with cross-functional teams; contribute to process improvements.
Seniority
Mid-Senior, hands-on IC