Program Manager, 3PL Transportation, 3PL Transportation
Core
Manage and optimize operational performance of External Delivery Service Partners and third-party commercial carriers across the Amazon delivery network.
Role type
Senior Program Manager, 3PL Transportation Operations
Builds
Optimized third-party transportation network performance and delivery capacity
Domain
Logistics / Last-mile delivery / Transportation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Program or project management, stakeholder management, transportation/logistics/last-mile operations, data analysis (Tableau, SQL, MS Access), requirement gathering, process improvement, training program design, rate management, onboarding coordination
Preferred skills
Cross-functional team collaboration, analytical environment experience
Technologies
Tableau, Perfect Mile, Electronic Data Interchange, MS Access, SQL, Microsoft Projects, Microsoft Word, Microsoft Excel
Responsibilities
Manage day-to-day relationships with External Delivery Service Partners and third-party commercial carriers; Lead partner performance reviews and drive improvement meetings; Oversee daily operations by monitoring delivery capacity, enforcing scan compliance, and resolving technical issues; Analyse KPIs to identify trends and develop targeted improvement strategies; Maintain, enforce, and update Standard Operating Procedures; Support third-party carrier rate management activities; Manage the onboarding process for Delivery Associates and develop strategic staffing plans; Support new site launches by coordinating equipment installation and verifying partner readiness.
Seniority
Mid-level, hands-on IC
