Operations Manager - The Gibson
Core
Oversee day-to-day operations of a licensed club venue, ensuring exceptional hospitality, seamless service delivery, and compliance across bar, gaming, food and beverage, and facilities.
Role type
Operations Manager (Licensed Club/Hospitality)
Builds
Club operations, member and guest experiences, team performance
Domain
Hospitality / Licensed Venues / Racing Club
Required skills
Operations management, team leadership, hospitality service delivery, compliance management (liquor/gaming/WH&S), budget and stock control, rostering, event coordination, commercial acumen
Preferred skills
Diploma in Hospitality Management or Business Administration, experience in venue or events management
Technologies
Microsoft Office, point-of-sale systems
Responsibilities
Lead daily operations across bar, gaming, food and beverage, front-of-house and facilities; Recruit, train, coach and support team members; Champion outstanding customer service and resolve complaints; Ensure compliance with liquor licensing, gaming, and work health and safety regulations; Manage rostering, inventory, and operational expenditure; Oversee accounting and operational procedures for bar and gaming; Coordinate events and promotional activities
Seniority
Mid-Senior, hands-on operational leader