Learning Experience Leader (Process Trainer)
Core
Design and expand training and development programs aligned with product-specific methodologies to create a positive learning environment.
Role type
Learning Experience Leader (Process Trainer)
Builds
End-user, partner, and distributor training programs including curriculum, exams, and e-learning packages.
Domain
Business Process Outsourcing (BPO) / Customer Experience
Required skills
Curriculum design, Technical training delivery, E-learning development, Program improvement, Induction program creation, Progress monitoring, Content expertise, Code of Conduct enforcement, Technology research, Stakeholder communication
Preferred skills
None stated
Technologies
E-learning platforms, Questionnaire tools
Responsibilities
Create and deliver end-user, partner, and distributor training; Deliver technical preparatory training; Continuously improve training programs; Amend and revise programs for environmental changes; Act as content expert and maintain training documents; Develop induction programs; Monitor and review trainees' progress; Ensure statutory training requirements are met; Research and present new technologies and methodologies; Ensure trainees adhere to the Code of Conduct.