Client Service Specialist- Robina
Core
Greet clients, manage counter/phone enquiries, handle general administration, perform minor hearing aid repairs, and assist clinicians with client needs.
Role type
Client Service Specialist (Hearing Care)
Builds
Hearing care services and administrative support for government-funded hearing programs
Domain
Healthcare / Hearing Health
Deliverable
client delivery
Required skills
proactive problem solving, computer literacy, mobile technology familiarity, appointment booking, claims processing, data entry, report generation, hearing aid troubleshooting, client liaison
Responsibilities
Greet clients and attend to counter and telephone enquiries; cover reception and undertake general administration duties; liaise with clients including children, adults, and those with complex or multicultural backgrounds; perform minor hearing aid repairs and troubleshooting; assist clinicians by identifying client needs and demonstrating hearing aid use
