Parts Advisor
Core
Provide professional parts interpretation and customer service via phone, email, and trade counter to assist customers and the Service Department with identifying and supplying correct parts for heavy-duty trucks, engines, and power systems.
Role type
Parts Advisor (Customer Service & Sales)
Builds
Aftermarket and genuine parts product lines for mining, transport, power generation, marine, and defence sectors.
Domain
Automotive aftermarkets, heavy-duty trucks, mining, transport, power generation
Deliverable
product features
Required skills
Parts interpretation, customer service, inventory control, stock replenishment, upselling, cross-selling, order processing, basic mathematical calculations
Preferred skills
Previous experience in parts or warehousing, understanding of parts warehousing principles, computer skills (Microsoft Office, inventory systems)
Responsibilities
Provide professional parts interpretation and customer service via phone, email and trade counter enquiries; Identify and supply the correct parts efficiently and accurately; Drive parts sales through upselling and cross-selling opportunities; Manage customer backorders and provide proactive updates; Assist with inventory control, stock replenishment and stock takes; Support merchandising and promotion of aftermarket and genuine parts product lines
Seniority
Individual Contributor