Intake Case Worker
Core
Deliver trauma-informed intake, assessment, and short-term case coordination to individuals and families experiencing hardship, housing instability, or complex needs via phone, in-person, and outreach.
Role type
Intake Case Worker (Community Services)
Builds
Short-term safety plans, crisis support, and referrals to long-term services
Domain
Social Services / Community Support / Housing
Deliverable
client delivery
Required skills
Trauma-informed practice, culturally safe service delivery, case management, risk assessment, data recording, legislative knowledge, multi-modal service delivery
Preferred skills
Proficiency in a language other than English, knowledge of ACT service system, familiarity with SAMIS/SHIP systems
Responsibilities
Conduct holistic assessments using the ACT Shared Practice Framework; Provide brief, goal-oriented interventions such as safety planning and crisis support; Refer clients to appropriate long-term supports and maintain active follow-up; Record assessments and client data accurately in systems such as SAMIS or SHIP; Deliver intake services via phone, in-office, and outreach locations; Ensure cultural safety and accessibility across all service delivery modes; Confirm client identity, consent, and risk factors through TSA protocols and sector systems; Work collaboratively with Aboriginal Community Controlled Organisations (ACCOs), government agencies, and other community services; Participate in inter-agency meetings and shared referral processes; Facilitate warm handovers to ensure continuity of care; Engage in supervision, reflective practice, and case reviews; Stay informed of legislative changes and best practice approaches; Contribute to service improvement initiatives and co-design activities; Actively participate in team planning, professional development, and service reviews; Foster a positive, inclusive, and respectful team environment; Uphold TSA values of compassion, integrity, respect, diversity, and collaboration.
Seniority
Entry to Mid-level, hands-on IC