Customer Service
Core
Managing customer enquiries and guiding clients through their journey via phone, email, and social channels for a modern jewellery brand.
Role type
Customer Service Assistant
Builds
Customer support interactions and communication flow across multiple platforms
Domain
Retail / Jewellery
Deliverable
client delivery
Required skills
Communication, time management, attention to detail, customer service, autonomy, teamwork
Responsibilities
Managing studio email address, handling enquiries on social channels, email, and phone, guiding clients through their individual journey, delegating requests to appropriate teams, ensuring smooth communication across departments