Neighbourhood Officer (2x Permanent Full -Time Positions Available)
Core
Manage a diverse portfolio of housing tenancies, supporting customers to maintain successful tenancies and contributing to safe, positive neighbourhoods.
Role type
Senior IC community housing officer
Builds
Affordable rental homes and tenancy support services
Domain
Social services / Housing
Deliverable
client delivery
Required skills
tenancy management, property inspections, stakeholder engagement, conflict resolution, financial hardship support, compliance monitoring
Preferred skills
Certificate IV in Community Services, NDIS funding knowledge, My Aged Care knowledge
Technologies
NCAT processes, Residential Tenancies Act
Responsibilities
Manage a portfolio of tenancies and maintain accurate customer records, Conduct routine property inspections and complete follow-up actions, Support customers to sustain their tenancies and achieve positive outcomes, Resolve tenancy issues, complaints and anti-social behaviour matters, Monitor rent accounts and assist customers experiencing financial hardship, Ensure compliance with tenancy legislation, policies and procedures