Application Support Engineer (US)
Core
Ensure availability, stability, and performance of production and demo trading environments for a regulated derivatives exchange.
Role type
Application Support Engineer
Builds
Production and demo trading exchange environments
Domain
Financial services / Derivatives trading
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL, relational databases, API/webhook troubleshooting, incident management, root cause analysis, runbook maintenance, automation scripting
Preferred skills
Linux command-line, FIX/REST/WebSockets/Kafka protocols, Python/Bash scripting, Grafana/Splunk/Zabbix, AWS
Responsibilities
Partner support for FCMs and market makers, production monitoring and administration, daily operational processing (settlement, scheduling), incident triage and resolution, performance tuning, release validation, shift handover documentation, process automation
Seniority
Mid-level, hands-on IC