Sr. Customer Service Representative
Core
Manage business interactions and relationships with customers, ensuring contract compliance, on-time delivery, and order accuracy for technical products in the manufacturing industry.
Role type
Senior Customer Service Representative (Contract Administration)
Builds
Customer satisfaction and contract fulfillment
Domain
Manufacturing / Aerospace
Required skills
Contract administration, Order management, Customer relationship management, ERP systems, Manufacturing operations coordination, Quote monitoring, Long-term agreement management, Training others
Preferred skills
MFG Pro experience, Customer portal experience, Quote preparation
Technologies
ERP systems, MS Office, Customer portals
Responsibilities
Serve as primary contact for customer inquiries and represent customer voice; Manage daily customer interactions and contract terms; Support order management for accurate processing and returns; Monitor contract compliance and delivery requirements; Negotiate changes in customer demand; Resolve contested invoices and deductions; Coordinate with operations and supply chain for on-time delivery; Proactively monitor delivery schedules and track shortages.
Seniority
Senior, hands-on IC